RMA Terms & Conditions
- No merchandise will be accepted without an approved return authorization.
- Returned items will be refused if not returned in the condition stated on this form. If a good stock return comes back to our warehouse and either the unit is not factory fresh or the packaging is not factory fresh credit will not be issued.
- All returned items except service returns are subject to a restocking charge.
- All items must be inspected by area sales manager prior to submitting return request.
- No item can be returned without this form being completed in its ENTIRETY.
- All items must be returned in original containers unless otherwise noted.
- The signed receipt of original delivery by dealer’s drivers, agents, and/or courier services confirm that products were received in acceptable condition.
- Special order items CANNOT BE RETURNED.
- A copy of the Return Authorization must accompany shipment.
- All product MUST BE RETURNED BY THE RETURN DATE STATED ON ISSUED RETURN AUTHORIZATION FORM.